Return Policy

Last Updated: November 9, 2025

At Frozidhoniu, we take pride in providing high-quality tailoring services. Your satisfaction is our priority, and we are committed to addressing any concerns you may have with our work.

Important Note: Due to the custom nature of tailoring services, traditional "returns" in the retail sense are not applicable. Instead, we offer a comprehensive satisfaction policy with appropriate remedies for any issues with our services.

1. Quality Guarantee

We stand behind the quality of our work. All of our tailoring services come with a satisfaction guarantee to ensure you receive the fit and finish you expect.

1.1 Inspection Period

We encourage customers to try on altered garments before leaving our premises. For garments collected without immediate inspection, we offer a 7-day period to report any concerns or issues with our work.

1.2 Quality Standards

All our work is held to professional tailoring standards. This includes:

  • Even stitching and proper tension
  • Matched thread colors
  • Proper finish and pressing
  • Secure fasteners (buttons, zippers, hooks)
  • Consistent measurements as agreed upon

2. Alterations and Adjustments

2.1 Fit Adjustments

If you are not satisfied with the fit of an altered garment, we offer one round of adjustments at no additional cost, provided:

  • The adjustment request is made within 7 days of receiving the garment
  • The garment has not been worn (except for trying on)
  • The requested adjustments are within reasonable scope of the original alteration

2.2 Additional Alterations

For changes beyond the scope of the original service or after the complimentary adjustment period, standard charges will apply.

3. Repair Services

3.1 Repair Quality

If a repair does not meet our quality standards or fails within 30 days under normal use, we will re-repair the item at no additional cost.

3.2 Limitations

Our repair guarantee does not cover:

  • Further damage to already compromised fabrics
  • Repairs subjected to unusual stress or improper care
  • Decorative or non-functional elements of a repair

4. Custom Tailoring

4.1 Bespoke and Custom Garments

For custom-tailored garments, we offer:

  • Multiple fittings during the creation process
  • One round of adjustments after completion
  • Minor adjustments for up to 30 days after delivery

4.2 Deposits and Payments

Deposits for custom work are non-refundable once materials have been cut. However, we are committed to resolving any issues to ensure your complete satisfaction with the final product.

5. Resolution Process

5.1 Reporting Issues

To report an issue with our services:

  1. Contact us within the specified timeframe
  2. Clearly describe the concern
  3. Schedule an appointment for assessment
  4. Bring the garment in its unaltered state since service

5.2 Resolution Options

Depending on the nature and extent of the issue, we may offer:

  • Free adjustments or repairs
  • Partial or complete service credit
  • Refund of service fees in exceptional circumstances
Our Promise: We will work with you to find a fair and satisfactory solution to any service concerns. Our goal is to ensure you are completely satisfied with our craftsmanship.

6. Special Circumstances

6.1 Delicate or Damaged Materials

For services performed on delicate, damaged, or vintage materials, we will discuss potential limitations and risks beforehand. In such cases, we may offer limited guarantees based on the condition of the original material.

6.2 Third-Party Garments

For garments that have been previously altered by another tailor, our guarantee applies only to our specific work.

7. Contact Information

For any questions or to report an issue with our services, please contact us at:

Frozidhoniu
Portlester, Ballivor, Co. Meath, C15 RW3F, Ireland
Phone: +353894597327
Email: info@frozidhoniu.world

We are committed to your satisfaction and will address all concerns promptly and professionally.

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